Experiencing Salesforce Service Cloud Hands-on workshop@ Honda & Nissan Showroom & DCH Living Hall (16 July 2020)

Acquiring a new customer can cost 5 times more than retaining an existing customer.  However retaining an existing satisfied customer is never easy. Those who can deliver high quality and personalised service to customers will gain the trust and repeated businesses.

As Customer Service Management & IT Professionals, if you are busy during office hours but still wanna to gain a quick update in our No.1 Service Management solution - Salesforce Service Cloud, as well as enjoying the touch-and-feel learning-by-doing experience, which combines facilitated instruction with hands-on exercises, while collaborating with expert-level support at DCH Living Room in Kowloon Bay!

Details are as follows:

Date: 16 July 2020 (Thursday)

Time: 14:15-16:30 (Registration will start at 14:15 and event will start at 14:30 at 7/F)

Venue: DCH Living Hall (7/F DCH Building, 20 Kai Cheung Road, Kowloon Bay, Kowloon)

Target: Customer Service Management and IT Professionals from all industries

Language: Cantonese

Highlights

1. Gain insights on how to better monitor customer satisfaction & manage service issues by Salesforce Service Cloud Self-service portal

2. Showroom visit at DCH Motor Showroom & Living Hall with latest car models & full ranges of DCH products & brands

3.  Networking with other professionals

Rundown:

2:30-2:35   Introduction of Laputa's Solution and Services

2:35-2:45    Introduction of Salesforce Service Cloud solution

2:45-3:00    Salesforce Demo

3:00-4:00    Hands-on exercises

4:00-4:30    Q&A

4:30             End

Please register to secure your booking via https://www.eventbrite.hk/e/experiencing-salesforce-service-cloud-hands-on-workshop-tickets-109609462854(subject to seating availability; first-come-first-served)