2018 07 / SmarTone's Experience Sharing & ServiceNow Customer Service MGT Solution Introduction
Updated: Sep 14, 2020
Mr. Daniel Leung, Head of Business Markets of SmarTone, shared his insights on what CS challenges SmarTone faced. Then he delved into how ServiceNow and Laputa’s implementation service helped improve their ROI and operational efficiency since 2012.
A demonstration of ServiceNow customer service management was also provided.