Automation Anywhere RPA bot for ServiceNow Incident Creation powered by Laputa

This Automation Anywhere Robotic Process Automation bot (RPA) Bot is able to take incident date from Excel and creates incident in ServiceNow.

Top Benefits

1. Improve incident creation process

2. 100% Accurate

3. Provide basic validation

How does it work?

1. The bot will read and validate Excel files to get incident details.

2. Create incident in ServiceNow

The bot reads the data in the Excel in input folder. The bot then logins ServiceNow with the credentials provided in credential vault, creates incident per each row. The bot checks if the incident is created successfully. The result will be logged to to the Excel and copied to output folder.


Requirements and Inputs

ServiceNow account and instance.Input Excel (.xlsx) Spreadsheet containing data of incidents.

Setup Process

  1. Install Download the Bot and follow the instructions to install it in your AAE Control Room.

  2. Configure Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

  3. Run That's it - now the Bot is ready to get going!

About Bot Store

Automation Anywhere's Bot Store accelerates your robotic process automation initiatives by offering pre-built automations and plug-and-play integrations. Complex business processes can be automated in days. Select bots for the processes you want to automate, configure them for your environment, and integrate them into your business process.

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