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Automation Anywhere RPA bot for ServiceNow Incident Creation

Updated: Sep 14, 2020

The bot reads the Excel data in the input folder. The bot then logs into ServiceNow with the credentials you’ve provided, and recreates the incident per each row. The bot checks if the incident is created successfully. The result will be logged to the Excel and copied to the output folder.

The benefits of this?

1. Improve the efficiency of the incident creation process

2. 100% Accuracy rate

3. Provides basic validation

How to set up the bot

1. Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

2. Configure

Open the Bot to configure your username and any other settings the Bot will need (see the Installation Guide or ReadMe for details).

3. Run

That’s it! Now the Bot is ready to go.

About Bot Store

Automation Anywhere’s Bot Store accelerates your robotic process automation initiatives by offering pre-built automation and plug-and-play integrations. Complex business processes can be automated within days. Select the bots for the processes you want to automate, configure them for your environment, and integrate them into your business processes.


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