According to the report, ServiceNow "has been investing in automation and intelligence, ease of use, DevOps, and its position as an enterprise platform."
“ServiceNow is the largest ESM player in the market and currently the dominant player in the large enterprise market. With one of the clearest and broadest strategic visions out there, this vendor has been investing in automation and intelligence, ease of use, DevOps, and its position as an enterprise platform…ServiceNow continues to rise above its competition in the sheer breadth and depth of its portfolio, from HR service delivery to finance operations to IT operations management to a dedicated employee onboarding module.”
"ServiceNow is transforming the world of work, delivering workflows that create great experiences and unlock productivity across the enterprise – from IT and HR to Customer Service and Finance,” said Pablo Stern, Senior Vice President of IT Workflow Products at ServiceNow. “We believe that this recognition by Forrester underscores our commitment to enabling and accelerating digital transformation as well as our established leadership position elevating experiences across the enterprise.”