ServiceNow was named as Gartner Peer Insights 2019 Customers’ Choice for IT Service Management Tool

Updated: Sep 14, 2020

ServiceNow was recognized as Gartner Peer Insights Customers’ Choice for IT Service Management Tools for the second year in a row.


According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.

Here are some excerpts from customer reviews that contributed to the distinction:


“ServiceNow is a solid platform for which they continue investment in the platform and grow its capabilities and functionality” -Sr. Manager, Finance Industry. “Our ITSM processes are solid and tied together very tightly now” -Director Information Technology, Services Industry. “My company is using ServiceNow for special customer deals and we see the benefits in every way to our services” -Service Production Manager, Services Industry.


ServiceNow was recognized by customers as 2019 Gartner Peer Insights Customers’ Choice for IT Service Management Tools. It was also positioned as a Leader by Gartner analysts for 6 consecutive years.


This blog post is an adaption of an article by ServiceNow. To read the original article, click here: https://community.servicenow.com/community?id=community_blog&sys_id=b2d2b95adb910418f7fca851ca9619cb