ServiceNow was named as Gartner Peer Insights 2019 Customers’ Choice for IT Service Management Tool

ServiceNow was recognized as Gartner Peer Insights Customers’ Choice for IT Service Management Tools, for the 2nd year in a row.


According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.

Here are some excerpts from customer reviews that contributed to the distinction:


“ServiceNow is a solid platform for which they continue investment in the platform and grow its capabilities and functionality” -Sr. Manager, Finance Industry“Our ITSM processes are solid and tied together very tightly now” -Director Information Technology, Services Industry“My company is using ServiceNow for special customer deals and we see the benefits in every way to our services” -Service Production Manager, Services Industry

Read more reviews for ServiceNow.


ServiceNow was recognized by customers as 2019 Gartner Peer Insights Customers’ Choice for IT Service Management Tools. It was also positioned as a Leader by Gartner analysts in the 6 consecutive years.


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